LAN Airlines of Chile and Brazil’s TAM merged in 2012, but started to consolidate under a single brand – LATAM – in 2015, positioning it as the biggest South American carrier and a major player alongside the world’s other global carriers.
Before they merged, IER started meeting with both airlines to understand their specific expectations linked to check-in experience standards and convinced them that ALISS capabilities, features and evolutions could meet their needs through a series of demos and presentations of IER overall CUSS capabilities and references.
Although the implementation proved challenging at the beginning – with a mix of proprietary and CUSS kiosks as well as legacy kiosks from both entities, not to mention a complex software architecture running on different browsers – ALISS made it possible to accommodate two applications running as one and to provide a complete suite of check-in actions including flight check-in, selecting or changing a seat assignment, obtaining boarding passes for same-day departures on different flights from different carriers, and even check-in for multi-leg flights and groups of passengers.
Another challenge was to connect to two different DCSs (Amadeus Altea and SABRE) and, in some cases, to have different business rules depending on the ticketing carrier (LAN or TAM).
Recent developments include new functionalities such as payment for additional services, to name a few.
Other customers have also chosen ALISS for their check-in application: Azul Brazilian Airlines, Cathay Pacific, Air New Zealand, Virgin Australia.